Using technological expertise to serve customers is the focal point of the group's development strategy. Innovative, secure services are regularly added to the product offering.
Technology that benefits people
The Crédit Mutuel group has offered a wide range of value-added technology services for over 10 years, making it a pioneer in this area. It anticipated the model change in the banking sector long before the emergence of new forms of competition and the development of 100% online banking..
Using this technological expertise to serve its customers is, more than ever, the focal point of its development strategy. Technology is not used to create a virtual and impersonal relationship; on the contrary, it allows an "augmented relationship" between advisors and their customers.
To achieve this, the choice made by Crédit Mutuel is, first and foremost, to offer local banks that are fully responsible for their operation and a place where all customers have a dedicated advisor they can contact by email, chat, videoconference, etc. and also meet with at the branch. A high-tech bank, the group focuses on the human factor, with customer relationship managers as the main points of contact of members and customers.
By integrating the best of digital banking into its banking applications and services in all its markets and businesses, the group offers appropriate responses to the new behaviors and practices of its customers, with the highest level of security.
The group ranks number one in remote home surveillance in France.
The group ranks number one in remote surveillance in France, Homiris and Arkea Sécurité. Drawing on its experience in connected objects and given new opportunities offered by the connected home, it is expanding its product offering to include home automation services.
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The Crédit Mutuel Alliance Fédérale group’s telecom operator, Euro Information Telecom, is a full MVNO with its own telecom architecture connected to the Bouygues Telecom, Orange and NRJ 4G networks.
At the end of 2018, EI Telecom added an ultra high-speed package (fiber & cable) to its line of mobile services that allows it to offer full 4P (quad-play: Internet, TV, landline and mobile service) to individual customers.
