Our strategy

An ever-evolving group

At a time of increased customer empowerment, using technological expertise to serve its customers is, more than ever, a central element of the group's development strategy.

Innovation is everywhere...in the range of products and services, the ways in which customers and advisors interact, how work is organized, collaboration among employees, etc.

By integrating the best technology into its banking applications, the group offers all its customers appropriate responses to their new behaviors and practices.

Performance & Solidity

A high-quality issuer and one of France's top-rated banks

Strengthening shareholders' equity is a top priority for the group,
as this determines its financial strength and development.

  • €59,1 billion
  • IN SHAREHOLDERS' EQUITY ATTRIBUTABLE TO THE GROUP
  • A
  • RATING ASSIGNED BY STANDARD & POOR'S, WITH A STABLE OUTLOOK

This ensures security for customer-members and long-term development.

Technology & Innovation

Technology and innovation: a common theme

Remote banking, mobile phone services, remote surveillance and mobile payment services:
innovative technology solutions for high-quality products and services.

  • No. 1
  • FRENCH GROUP IN THE REMOTE HOME SURVEILLANCE MARKET
  • 2nd
  • FRENCH GROUP IN THE ELECTRONIC PAYMENTS MARKET

The group uses digital technology to better serve people. It allows closer customer relations and a better customer experience and reaffirms the central role of the customer advisor.

2019 figures